Terms of service

TERMS OF SERVICE

Last Updated: 01/03/2026

Welcome to AlexDArt Jewellery. These Terms of Service ("Terms") govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms.

1. General Information

AlexDArt Jewellery is operated by Alexandra Dsupin

Contact Email: alexdartjewellery@gmail.com
Website: alexdartjewellery.com

2. Acceptance of Terms

By using our website and services, you confirm that:

You are at least 18 years of age
You have the legal capacity to enter into binding contracts
You agree to comply with these Terms and all applicable laws

3. Products and Services

3.1 Product Descriptions We make every effort to display our jewellery as accurately as possible. However:

Colours may vary slightly due to screen settings and lighting
All measurements and specifications are approximate
Product images are for illustrative purposes
All items are handcrafted and made-to-order, so slight variations may occur

3.2 Made-to-Order Items

All AlexDArt Jewellery pieces are handcrafted and made-to-order
Production time is up to 20 business days
Once production begins, orders cannot be cancelled (see our Returns & Refunds Policy)
Custom specifications provided by you will be used to create your piece

3.3 Pricing

All prices are listed in British Pounds (GBP) and include VAT where applicable
We reserve the right to change prices at any time without prior notice
The price charged will be the price displayed at the time you place your order
Pricing errors: If we discover a pricing error after you've placed an order, we will contact you to inform you and give you the option to proceed at the correct price or cancel your order for a full refund

4. Orders and Payment

4.1 Placing an Order When you place an order, you are making an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including:

Product availability
Errors in pricing or product information
Suspected fraudulent activity
Inability to verify payment information

4.2 Order Confirmation Once you place an order, you will receive an email confirmation. This does not constitute acceptance of your order. Your order is accepted when we send you a dispatch confirmation email or begin production.

4.3 Payment

Payment must be made in full at the time of ordering
We accept payment via [list your payment methods, e.g., credit/debit cards, PayPal]
All payments are processed securely through Shopify Payments
You warrant that you are authorized to use the payment method provided

4.4 Payment Security We use industry-standard encryption to protect your payment information. However, we are not responsible for any unauthorized access to your payment details that occurs outside of our control.

5. Shipping and Delivery

5.1 Shipping Please refer to our Shipping Policy for detailed information about:

Shipping rates and zones
Delivery timeframes
Tracking information
International shipping and customs

5.2 Delivery

Delivery times are estimates and not guaranteed
We are not responsible for delays caused by shipping carriers, customs, or events beyond our control
Risk of loss passes to you upon delivery to the shipping carrier
You are responsible for providing an accurate shipping address

5.3 Failed Deliveries If a delivery fails due to incorrect address information provided by you, you will be responsible for any additional shipping costs to reship the item.

6. Returns, Refunds, and Exchanges

Please refer to our Returns, Refunds & Exchange Policy for detailed information. Key points:

14-day right to cancel for UK/EU customers (Consumer Contracts Regulations 2013)
Made-to-order items exempt from standard returns
24-hour cancellation window before production begins
Exchanges only for damaged or faulty items
No refunds for incorrect sizing provided by customer

7. Intellectual Property

7.1 Ownership All content on this website, including but not limited to:

Text, graphics, logos, images, photographs
Product designs and descriptions
Website design and layout
Trademarks and branding

is the property of AlexDArt Jewellery and is protected by UK and international copyright, trademark, and intellectual property laws.

7.2 Restrictions You may not:

Copy, reproduce, or distribute our content without written permission
Use our images or designs for commercial purposes
Reproduce or replicate our jewellery designs
Use our trademarks or branding without authorization

8. User Conduct

You agree not to:

Use our website for any unlawful purpose
Attempt to gain unauthorized access to our systems
Transmit viruses or malicious code
Interfere with the proper functioning of our website
Impersonate any person or entity
Harass, abuse, or harm others

9. Limitation of Liability

9.1 To the Extent Permitted by Law AlexDArt Jewellery shall not be liable for:

Indirect, incidental, or consequential damages
Loss of profits, revenue, or data
Damages arising from use or inability to use our products or website
Damages caused by third-party shipping carriers
Delays in production or delivery due to circumstances beyond our control

9.2 Consumer Rights Nothing in these Terms affects your statutory rights under UK law, including the Consumer Rights Act 2015. If goods are faulty, not as described, or not fit for purpose, you have legal rights and remedies.

10. Indemnification

You agree to indemnify and hold harmless AlexDArt Jewellery from any claims, damages, losses, or expenses (including legal fees) arising from:

Your breach of these Terms
Your use of our website or products
Your violation of any laws or third-party rights

11. Privacy and Data Protection

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please refer to our Privacy Policy for information about:

What personal data we collect
How we use your data
Your rights regarding your data
How we protect your information

12. Dispute Resolution

12.1 Governing Law These Terms are governed by the laws of England and Wales.

12.2 Jurisdiction Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12.3 Informal Resolution Before initiating any legal proceedings, we encourage you to contact us at [your email address] to resolve any disputes informally.

13. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters
War, terrorism, or civil unrest
Government actions or restrictions
Strikes or labour disputes
Pandemics or public health emergencies
Failure of suppliers or shipping carriers

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, constitute the entire agreement between you and AlexDArt Jewellery.

16. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes acceptance of the revised Terms.

We encourage you to review these Terms periodically.

17. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

AlexDArt Jewellery

Email: alexdartjewellery@gmail.com

Thank You

Thank you for taking the time to read our Terms of Service. We appreciate your business and look forward to creating beautiful handcrafted jewellery for you.

As always, please reach out if you have any questions - we're here to help!